IMPORTANT
Shipping/Mailing Terms & Conditions
1.
Unless another value is declared, in writing (and appears on
customers receipt), in advance of shipment, each parcel shall be
deemed to have a maximum value of $100 if carried by DHL, UPS or
FedEx, and no value if carried by USPS. The entry of a COD amount or
Customs Value is NOT a declaration of value.
2.
Any item received for
packing and/or shipping, may be opened by SpeedMail+ or the carrier
for inspection.
3.
Articles of a hazardous nature or those prohibited by the carrier
or any governmental body shall not be accepted. Inaccurate or misleading
declaration of package contents by the customer may result in
penalties and fines that are the sole responsibility of the
customer.
Additionally, liability for any damage due to improperly packaged
items, and/or inaccurate or misleading declaration of package
contents may result and is/are the sole responsibility of the
customer.
4.
Customer accepts
full responsibility for damage to any article packed by
customer. Customer is
responsible for determining proper specifications for the contents
prior to packing.
5.
In no event shall SpeedMail+, it’s Employees, Agents or Carriers be
liable for any consequential, incidental or special damages, which
may arise from loss, damage, non-delivery, or delayed
delivery. This
limitation shall apply to, but not be limited to, damages for loss
or profit or income.
6.
Customer warrants that the address label is complete and accurate,
and agrees to hold SpeedMail+ harmless for packages that are lost
or miss delivered because of an inaccurate address. If carrier is required to correct
the address or deliver to another address, customer agrees to pay
reasonable fees associated with this additional service. Address correction charges
will also apply to any UPS or FedEx shipment sent to a P.O. Box or
Rural Route Box.
Address corrections may result in delivery delays that neither
SpeedMail+ nor the carrier can be responsible for. In addition, carriers will not
reroute or dispose of undeliverable shipments at no cost if the
undeliverable shipment is not related to a service failure. Undeliverable shipments
will be returned at the Customer’s/Sender’s expense. SpeedMail+ reserves the right to
hold any return shipment until Customer reimburses SpeedMail+ for
the return shipment and storage fees. Items held for more than thirty
days become the property of SpeedMail+ with the exception of
hazardous or dangerous goods.
7.
Customer is responsible for furnishing adequate information to
permit SpeedMail+ and the carrier to investigate claims for loss or
damage. Such
information shall include consignee’s name, address, telephone
number, date of shipment, parcel contents, value, proof of value,
and package ID number.
8.
Before
requesting tracing of an undelivered package, customer must verify
non-receipt with the consignee and wait a reasonable period of
time, which shall be determined by SpeedMail+. All tracing and tracking is to be
done by SpeedMail+.
Tracking is available on the Home page @
SpeedMailPlus.com.
9.
In the event of parcel damage, SpeedMail+ will process a claim if
all of the following steps are taken by either the customer or the
consignee:
a)
Notation of obvious damage on the carrier’s delivery
document;
b)
Retention of all cartons and packing
materials;
c)
Notification to SpeedMail+ within forty-eight (48) hours of
receipt;
d)
Cooperation with SpeedMail+ instructions for processing the
claim.
10.
In the event of loss or damage of any article, SpeedMail+’s
liability shall be limited to the lesser of:
a)
Actual cash value of the article or
b)
The amount necessary to repair or replace the article,
or
c)
The amount declared by the customer, in writing, at the time of
shipment, or
d)
The amount of the claim paid by the carrier and/or third party
insurer.
11.
Carrier may deny any claim for damage caused by “shock” to sheet
glass, electronics, or other items not suitable to the shipping
environment.
SpeedMail+ will not assume liability in these
cases.
12.
In order to establish actual cash value in the event of damage or
loss, customer is responsible for furnishing SpeedMail+ with an
original invoice, receipt or appraisal, which is not more than one
year old from the date of shipping. The amount declared by customer
at the time of shipment is not an acceptable proof of
value.
13.
Customer agrees that once a claim for loss or damage has been paid,
customer waives all rights to file further claims on that
particular shipment.
14.
In the case of items shipped via the United States Postal Service,
customer is fully aware that claims or tracing is
impossible.
15.
Neither SpeedMail+ nor the carrier is responsible for items where
the sender or the receiver selects the signature release
option.
16.
Undeliverable packages must be collected by customer or reshipped
at additional charge within 30 days of notification. Items left beyond the 30-day
limit become the property of SpeedMail+.
17.
Delivery times and dates are estimates based on information
provided by the carrier. SpeedMail+ will not be liable for
failure of carrier to affect a timely delivery. Only shipping charges are
refundable on “Guaranteed” shipments. SpeedMail+ shall not be liable
should carrier refuse refunds.
18.
SpeedMail+ shall not be liable for failure of carrier to collect
COD moneys.
19.
SpeedMail+ reserves the right to add, revise, or subtract from
these terms and conditions.
IF YOUR SHIPMENT ARRIVES DAMAGED, SAVE ALL
PACKING MATERIALS AND CALL SPEEDMAIL + @ 520-323-2580
